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Shipping Policy

  1. Shipping Methods: We ship using standard shipping services provided by the most suitable courier based on price and estimated delivery time to your location. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  2. Shipping Times: We strive to ship all orders within 24-48 hours of receiving them, excluding weekends and holidays. Delivery times may vary depending on your location, but we estimate that most orders will be delivered within 3-7 business days.

  3. Shipping Costs: Shipping costs will be calculated based on the weight and destination of your order, and will be displayed during the checkout process. We offer free shipping on all orders over a certain value, which may vary depending on your location and current promotions.

  4. International Shipping: At this time, we only offer shipping within the United States. We do not currently offer international shipping.

  5. Order Processing: Orders are processed Monday through Friday, excluding weekends and holidays. Orders received on weekends or holidays will be processed on the next business day. If there are any issues with your order, we will contact you as soon as possible to resolve the issue.

  6. Delivery Address: Please ensure that you provide us with the correct delivery address when placing your order. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses.

  7. Delivery Issues: If you experience any issues with the delivery of your order, please contact us as soon as possible so that we can assist you. If your package is lost or damaged during shipping, we will work with the courier to file a claim and ensure that you receive a replacement or refund.

Thank you for choosing Drag and Chigo Ventures for your natural smoking alternatives needs. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us.

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